Privacy Policy

We care about your personal data, so in this document we have detailed what data we collect and how we use it, what information we do NOT collect, and how we work with third parties.

Our data protection principles are only concerned with collecting the minimum data necessary to operate a VPN service. Our applications are designed so that they do not require the sensitive data of our users.

By choosing to use our Service you explicitly: agree to the collection and use of information concerning this policy, warrant and guarantee that you are over 13 years of age (or are a parent or guardian with such authority to agree to this Privacy Policy for the benefit of an individual under 13 years of age). Please do not use the Application or access the Services provided by it if you do not agree to this Privacy Policy.

What kind of information we collect

Important Notice

We're a VPN service based in Panama City, which privacy-friendly jurisdiction that allows us to not store our VPN logs. We never collect IP addresses and logs of your activity (“usage logs”), which means we don't track or store your browsing history, network traffic, or other similar data. We work with tools such as Google Analytics. You can learn more about the Google Analytics Privacy Policy here:

When you sign up for our VPN service, we receive your data so we can verify your account and help you restore it if needed. We may collect information that directly identifies you, such as your name and email address (which you specified when registering) (“Personal Information”), and other information that does not identify you as listed below.

Information you provide

We may collect the contact information you provide, such as name and email address, when you register and use the Service or provide it to us in some other manner. For example when you correspond with us (by email or chat, for instance), when you report a problem with the Service, when you subscribe to any of our services, or agree to the mailing.

This information is collected to administer your HiVPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.

Information we collect on our website and apps

All of the information below helps us identify problems with our servers and our site. All information is used for marketing purposes and user analytics, and it’s not connected to the user's personal information.

When you approve the tracking of your data, in particular, we collect only the Wi-Fi name (Service Set Identifier), Wi-Fi status, OS version, device type, and model ("Technical Information").

Information we collect

HiVPN does not collect or log any traffic or use of the Service. If you are browsing our Site, you do not have to give us any identifiable information. We do not track any activities outside of our Site. For more information about browsing our Site, see the “Cookies” section below. The following section describes what information that we collect from you, i.e. what personal data we are using. Please note that you might submit more personal data to us without it being a request from us, e.g. when asking questions in our online chat or otherwise communicating with us.

Information related to you and your account

To be able to use our Service you need to register an account at our Site. To register an account, you need to provide us with an e-mail address and a password. The e-mail address is your username.

How to contact us

Please submit any questions, concerns, or comments you have about this Privacy Policy or any requests concerning your Personal Information via email at [email protected]